Pliant Platform Fees

Introduction

Depending on the setup of the organization, Pliant collects monthly/yearly fees from the customer. This can be for example:

• a monthly subscription fee,
• a foreign exchange (FX) fee,
• a fee for usage of a Black Card product,
• etc.

Those fees are collected directly from the account of the customer. They appear there as a transaction from Pliant itself and attached you will find the invoice for the collected fees.

Example

All transactions for platform fees are made with dedicated credit cards marked with

{
    "cardId": "c65e6071-dc43-4236-a406-ad2d9df20228",
    "cardConfig": "PLIANT_PLATFORM_FEE",
    "status": "ACTIVE",
    "label": "Pliant Platform Fee",
    "platformFee": true,
    ...
}

which can be seen in the card details endpoint. Those cards belong to the owner of the organization.

A transaction on such a card might look like this:

{
    "transactionId": "4e1399f5-3916-48a5-aac6-a66e3c7f5d02",
    "cardId": "c65e6071-dc43-4236-a406-ad2d9df20228",
    "type": "PURCHASE",
    "category": "COMPUTING_AND_SOFTWARE",
    "transactionAmount": {
        "value": -617,
        "currency": "EUR"
    },
    "receiptIds": [
        "06ff1e9f-37b0-47e8-9886-19a428e7c588"
    ],
    "merchantData": {
        "pliantMerchantId": "ee50f5ea-2be0-411a-bcd3-2852513649b2",
        "displayName": "PLIANT",
        ...
    },
    "merchantRawData": {
        "merchantLegalName": "Pliant GmbH",
				...
    },
    ...
}

This transaction might for instance appear monthly and collects all necessary fees due for this organization.

The linked receipt for this transaction looks similar to the one below and can be obtained via the receiptId on the transaction.

FAQ

How are platform fee cards displayed in Pliant?

Pliant displays the platform fee card separately from the normal credit cards. The platform fee card is displayed in the Settings area of the administration app.

Is there only one platform fee card?

Yes, every organization has one platform fee card. All fees which apply are deducted from this one card. The cardholder is per default the first member (most likely one of the owners) of the organization. But this can be changed if needed via a support request.

What happens when the owner of the organization changes?

The card can be assigned to a different member of the same organization. This can be requested via a support request.

Should I prevent changes to platform fee cards in my partner application?

Yes. Platform fee cards cannot be edited and this needs to be prevented by the partner application.

Are transactions made with the platform fee card also shown on the monthly statement for the organization?

Yes. The fees paid with the platform fee card are shown as any other transaction in the organizations overview of transactions, statements etc.

The card is labeled Pliant Platform Fee, does this change or adapt to different kind of fees?

No, the label of the platform fee card is static and does not change. All different type of fees are deducted from this one card.